/* ════════════════════════════════════════════════════════════
   Workspace shell — shared chrome + components for the ServiceAI
   operator app (sidebar, topbar, tables, cards, drawers, tiles).
   Loaded AFTER shared.css. Mobile-first, base 375px.
   ════════════════════════════════════════════════════════════ */

html, body { height: 100%; overflow: hidden; }
body { display: flex; flex-direction: column; }

/* ── App grid ── */
.app { display: grid; grid-template-columns: 1fr; height: 100vh; overflow: hidden; }

/* ── Sidebar ── */
.side { background: #0a0a0a; border-right: 1px solid var(--carbon); display: flex; flex-direction: column; overflow-y: auto;
  position: fixed; top: 0; left: 0; bottom: 0; z-index: 300; width: 280px; transform: translateX(-100%);
  transition: transform .25s cubic-bezier(.2,.8,.2,1); }
.side.open { transform: translateX(0); box-shadow: 8px 0 32px rgba(0,0,0,0.5); }
.side::-webkit-scrollbar { width: 0; }
.side-brand { display: flex; align-items: center; gap: 10px; padding: 18px 20px; border-bottom: 1px solid var(--carbon); }
.side-brand img { width: 24px; height: 24px; }
.side-brand-name { font-family: "Space Grotesk", sans-serif; font-weight: 600; font-size: 14px; }
.side-brand-tag { font-family: "JetBrains Mono", monospace; font-size: 9px; color: var(--smoke); letter-spacing: 0.18em; margin-left: auto; }
.side-org { padding: 14px 20px; border-bottom: 1px solid var(--carbon); display: flex; align-items: center; gap: 10px; cursor: pointer; transition: background .12s; }
.side-org:hover { background: rgba(255,255,255,0.02); }
.side-org-avatar { width: 26px; height: 26px; border-radius: 6px; background: linear-gradient(135deg,#5a2e10,#2a1505); border: 1px solid var(--carbon-2); display: flex; align-items: center; justify-content: center; font-family: "Space Grotesk",sans-serif; font-weight: 600; font-size: 11px; color: var(--flame-300); flex-shrink: 0; }
.side-org-name { font-family: "Space Grotesk", sans-serif; font-weight: 500; font-size: 12.5px; }
.side-org-role { font-size: 10px; color: var(--smoke); }
.side-org-caret { margin-left: auto; color: var(--smoke); flex-shrink: 0; }
.side-section { padding: 16px 12px 4px; }
.side-h { font-family: "JetBrains Mono", monospace; font-size: 9px; letter-spacing: 0.18em; color: var(--smoke); padding: 4px 12px 8px; }
.side-nav-i { display: flex; align-items: center; gap: 10px; padding: 9px 12px; border-radius: 6px; color: var(--bone); font-size: 12.5px; cursor: pointer; transition: background .12s, color .12s; min-height: 38px; }
.side-nav-i:hover { background: rgba(255,255,255,0.03); color: var(--paper); }
.side-nav-i.active { background: rgba(245,122,43,0.08); color: var(--paper); }
.side-nav-i.active svg { color: var(--flame-500); }
.side-nav-i svg { color: var(--smoke); flex-shrink: 0; }
.side-nav-i .count { margin-left: auto; font-family: "JetBrains Mono", monospace; font-size: 10px; color: var(--smoke); }
.side-bot { margin-top: auto; padding: 16px; border-top: 1px solid var(--carbon); display: flex; align-items: center; gap: 10px; }
.side-bot-status { width: 8px; height: 8px; background: var(--signal); border-radius: 50%; box-shadow: 0 0 8px rgba(74,222,128,0.5); flex-shrink: 0; }
.side-bot-text { font-size: 11px; color: var(--bone); }

/* ── Sidebar overlay (mobile) ── */
.side-overlay { display: none; position: fixed; inset: 0; z-index: 299; background: rgba(0,0,0,0.6); backdrop-filter: blur(4px); }
.side-overlay.open { display: block; }

/* ── Mobile top bar ── */
.mobile-topbar { display: flex; align-items: center; gap: 12px; padding: 12px 16px; border-bottom: 1px solid var(--carbon); background: #0a0a0a; flex-shrink: 0; }
.mobile-topbar img { width: 22px; height: 22px; }
.mobile-topbar-name { font-family: "Space Grotesk", sans-serif; font-weight: 600; font-size: 14px; }
.mobile-topbar-tag { color: var(--smoke); font-size: 11px; font-family: "JetBrains Mono", monospace; letter-spacing: 0.12em; }
.mobile-menu-btn { margin-left: auto; display: flex; flex-direction: column; gap: 4px; padding: 10px; border: 1px solid var(--carbon); border-radius: 6px; cursor: pointer; background: none; }
.mobile-menu-btn span { display: block; width: 16px; height: 1.5px; background: var(--bone); }

/* ── Main column ── */
.main { display: flex; flex-direction: column; overflow: hidden; background: var(--ink); min-width: 0; }
.topbar { display: flex; align-items: center; gap: 16px; padding: 14px 24px; border-bottom: 1px solid var(--carbon); background: var(--ink); flex-shrink: 0; }
.bc { display: flex; align-items: center; gap: 10px; font-size: 12px; color: var(--smoke); min-width: 0; overflow: hidden; }
.bc .sep { color: var(--carbon-2); }
.bc a:hover { color: var(--bone); }
.bc-current { color: var(--paper); font-family: "Space Grotesk", sans-serif; font-weight: 500; white-space: nowrap; }
.topbar-actions { margin-left: auto; display: flex; align-items: center; gap: 10px; flex-shrink: 0; }
.tb-status { display: inline-flex; align-items: center; gap: 8px; padding: 6px 12px; border: 1px solid var(--carbon); border-radius: 999px; font-family: "JetBrains Mono",monospace; font-size: 10px; color: var(--bone); letter-spacing: 0.14em; white-space: nowrap; }
.tb-status.shadow { color: var(--flame-500); border-color: rgba(245,122,43,0.4); background: rgba(245,122,43,0.05); }
.tb-status.live { color: var(--signal); border-color: rgba(74,222,128,0.35); background: rgba(74,222,128,0.05); }
.tb-search { display: flex; align-items: center; gap: 8px; padding: 7px 12px; border: 1px solid var(--carbon); border-radius: 6px; background: var(--soot-2); width: auto; flex: 1; min-width: 0; }
.tb-search input { flex: 1; min-width: 0; background: none; color: var(--paper); font-family: "Inter", sans-serif; font-size: 12.5px; border: 0; outline: none; }
.tb-search input::placeholder { color: var(--smoke); }
.tb-search svg { color: var(--smoke); flex-shrink: 0; }
.tb-search kbd { font-family: "JetBrains Mono", monospace; font-size: 10px; color: var(--smoke); border: 1px solid var(--carbon); padding: 1px 5px; border-radius: 3px; flex-shrink: 0; }
.tb-btn { display: inline-flex; align-items: center; gap: 6px; padding: 7px 12px; border: 1px solid var(--carbon); border-radius: 6px; font-family: "Space Grotesk",sans-serif; font-weight: 500; font-size: 12px; color: var(--bone); cursor: pointer; transition: all .15s; white-space: nowrap; min-height: 36px; }
.tb-btn:hover { border-color: var(--carbon-2); color: var(--paper); }
.tb-btn.flame { background: var(--flame-500); color: #1a0a00; border-color: var(--flame-500); }
.tb-btn.flame:hover { background: var(--flame-600); border-color: var(--flame-600); }

/* ── Page title row ── */
.title-row { display: flex; flex-direction: column; align-items: flex-start; gap: 8px; padding: 18px 16px 14px; border-bottom: 1px solid var(--carbon); background: var(--soot-2); flex-shrink: 0; }
.title-row h1 { font-family: "Space Grotesk", sans-serif; font-weight: 600; font-size: 24px; letter-spacing: -0.02em; }
.title-row p { color: var(--smoke); font-size: 13px; max-width: 600px; line-height: 1.55; margin-top: 6px; }
.title-meta { display: flex; gap: 14px; align-items: center; font-family: "JetBrains Mono", monospace; font-size: 10px; color: var(--smoke); letter-spacing: 0.12em; padding-bottom: 2px; flex-wrap: wrap; }
.title-meta strong { color: var(--paper); font-family: "Space Grotesk", sans-serif; font-weight: 600; font-size: 14px; letter-spacing: -0.01em; }
.title-meta .dim { color: var(--carbon-2); }

/* ── Filter / tab row ── */
.filter-row { display: flex; align-items: center; gap: 10px; padding: 10px 16px; border-bottom: 1px solid var(--carbon); background: var(--soot-2); overflow-x: auto; flex-shrink: 0; }
.filter-row::-webkit-scrollbar { display: none; }
.filt-h { font-family: "JetBrains Mono", monospace; font-size: 9px; color: var(--smoke); letter-spacing: 0.18em; flex-shrink: 0; padding-right: 4px; }
.filt-sep { width: 1px; height: 16px; background: var(--carbon); flex-shrink: 0; }
.filt { padding: 7px 12px; border: 1px solid var(--carbon); border-radius: 999px; font-size: 12px; color: var(--bone); cursor: pointer; transition: all .15s; white-space: nowrap; flex-shrink: 0; display: inline-flex; align-items: center; gap: 6px; min-height: 34px; }
.filt:hover { border-color: var(--carbon-2); color: var(--paper); }
.filt.on { background: rgba(245,122,43,0.1); border-color: var(--flame-500); color: var(--flame-500); }
.filt .n { font-family: "JetBrains Mono", monospace; font-size: 10px; color: var(--smoke); }
.filt.on .n { color: var(--flame-500); }
.filt-view { margin-left: auto; display: flex; gap: 4px; border: 1px solid var(--carbon); border-radius: 6px; padding: 3px; flex-shrink: 0; }
.filt-view button { padding: 6px 9px; border-radius: 4px; color: var(--smoke); transition: all .15s; display: flex; }
.filt-view button.on { background: var(--carbon); color: var(--paper); }

/* ── Body scroll area ── */
.body-scroll { flex: 1; overflow-y: auto; padding: 20px 16px 80px; }

/* ── Section heading ── */
.sect-h { display: flex; align-items: baseline; gap: 12px; margin: 32px 0 14px; }
.sect-h:first-child { margin-top: 0; }
.sect-h-l { font-family: "Space Grotesk", sans-serif; font-weight: 600; font-size: 14px; letter-spacing: -0.005em; }
.sect-h-r { font-family: "JetBrains Mono", monospace; font-size: 10px; color: var(--smoke); letter-spacing: 0.12em; white-space: nowrap; }
.sect-h-sep { flex: 1; height: 1px; background: var(--carbon); }

/* ── Stat tiles ── */
.stat-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 1px; background: var(--carbon); border: 1px solid var(--carbon); border-radius: 10px; overflow: hidden; }
.stat-tile { background: var(--soot-2); padding: 18px 18px; display: flex; flex-direction: column; gap: 6px; }
.stat-tile-k { font-family: "JetBrains Mono", monospace; font-size: 9px; color: var(--smoke); letter-spacing: 0.14em; }
.stat-tile-v { font-family: "Space Grotesk", sans-serif; font-weight: 700; font-size: 28px; letter-spacing: -0.025em; line-height: 1; }
.stat-tile-v.flame { color: var(--flame-500); }
.stat-tile-v.good { color: var(--signal); }
.stat-tile-sub { font-family: "JetBrains Mono", monospace; font-size: 10px; color: var(--smoke); letter-spacing: 0.06em; }
.stat-tile-sub .up { color: var(--signal); }
.stat-tile-sub .down { color: var(--alert); }

/* ── Generic card ── */
.card { background: var(--soot-2); border: 1px solid var(--carbon); border-radius: 10px; padding: 18px; transition: all .15s; display: flex; flex-direction: column; gap: 12px; position: relative; }
.card.clickable { cursor: pointer; }
.card.clickable:hover { border-color: var(--carbon-2); transform: translateY(-1px); }

/* ── Data table ── */
.tbl-wrap { border: 1px solid var(--carbon); border-radius: 10px; overflow: hidden; background: var(--soot-2); }
.tbl { width: 100%; border-collapse: collapse; }
.tbl th { text-align: left; font-family: "JetBrains Mono", monospace; font-size: 9.5px; letter-spacing: 0.14em; color: var(--smoke); padding: 11px 16px; border-bottom: 1px solid var(--carbon); background: var(--ink); white-space: nowrap; }
.tbl td { padding: 13px 16px; border-bottom: 1px solid rgba(46,46,46,0.55); font-size: 13px; vertical-align: middle; }
.tbl tr:last-child td { border-bottom: 0; }
.tbl tbody tr { transition: background .12s; }
.tbl tbody tr.clickable { cursor: pointer; }
.tbl tbody tr.clickable:hover td { background: rgba(255,255,255,0.02); }
.tbl-strong { font-family: "Space Grotesk", sans-serif; font-weight: 500; }
.tbl-mono { font-family: "JetBrains Mono", monospace; font-size: 11.5px; color: var(--smoke); }

/* ── Status pill / badge ── */
.pill { display: inline-flex; align-items: center; gap: 6px; font-family: "JetBrains Mono", monospace; font-size: 10px; padding: 3px 9px; border-radius: 999px; letter-spacing: 0.1em; border: 1px solid var(--carbon); color: var(--smoke); white-space: nowrap; }
.pill.live { color: var(--signal); background: rgba(74,222,128,0.08); border-color: rgba(74,222,128,0.22); }
.pill.live::before { content: ""; width: 6px; height: 6px; background: var(--signal); border-radius: 50%; }
.pill.flame { color: var(--flame-500); background: rgba(245,122,43,0.08); border-color: rgba(245,122,43,0.25); }
.pill.warn { color: var(--flame-300); background: rgba(255,214,107,0.06); border-color: rgba(255,214,107,0.22); }
.pill.alert { color: var(--alert); background: rgba(248,113,113,0.08); border-color: rgba(248,113,113,0.25); }
.pill.muted { color: var(--smoke); background: var(--ink); }
.badge-sm { font-family: "JetBrains Mono", monospace; font-size: 9px; letter-spacing: 0.14em; padding: 3px 7px; border: 1px solid var(--carbon); border-radius: 4px; color: var(--smoke); white-space: nowrap; }
.badge-sm.flame { color: var(--flame-500); border-color: rgba(245,122,43,0.35); }
.badge-sm.live { color: var(--signal); border-color: rgba(74,222,128,0.3); }

/* ── Avatar chip ── */
.avatar { width: 34px; height: 34px; border-radius: 8px; background: linear-gradient(135deg,#3a3a3a,#222); border: 1px solid var(--carbon-2); display: flex; align-items: center; justify-content: center; font-family: "Space Grotesk", sans-serif; font-weight: 600; font-size: 12px; color: var(--bone); flex-shrink: 0; }
.avatar.flame { background: linear-gradient(135deg,#5a2e10,#2a1505); color: var(--flame-300); }

/* ── Detail drawer (generic) ── */
.drawer-shade { position: fixed; inset: 0; background: rgba(0,0,0,0.5); backdrop-filter: blur(4px); z-index: 50; opacity: 0; pointer-events: none; transition: opacity .2s; }
.drawer-shade.on { opacity: 1; pointer-events: auto; }
.drawer { position: fixed; top: 0; right: 0; bottom: 0; width: 560px; max-width: 92vw; background: var(--soot-2); border-left: 1px solid var(--carbon); z-index: 51; transform: translateX(100%); transition: transform .25s cubic-bezier(.2,.7,.3,1); display: flex; flex-direction: column; }
.drawer.on { transform: translateX(0); }
.drawer-head { padding: 22px 26px 18px; border-bottom: 1px solid var(--carbon); display: flex; align-items: flex-start; gap: 14px; flex-shrink: 0; }
.drawer-ico { width: 48px; height: 48px; border-radius: 10px; background: rgba(245,122,43,0.06); border: 1px solid rgba(245,122,43,0.35); display: flex; align-items: center; justify-content: center; color: var(--flame-500); flex-shrink: 0; }
.drawer-tag { font-family: "JetBrains Mono", monospace; font-size: 9px; letter-spacing: 0.18em; color: var(--smoke); }
.drawer-name { font-family: "Space Grotesk", sans-serif; font-weight: 600; font-size: 22px; letter-spacing: -0.02em; margin-top: 4px; }
.drawer-role { font-size: 12.5px; color: var(--bone); margin-top: 2px; }
.drawer-close { margin-left: auto; padding: 8px; color: var(--smoke); flex-shrink: 0; }
.drawer-close:hover { color: var(--paper); }
.drawer-body { flex: 1; overflow-y: auto; padding: 4px 0; }
.drawer-sect { padding: 18px 26px; border-bottom: 1px solid var(--carbon); }
.drawer-sect-h { font-family: "JetBrains Mono", monospace; font-size: 10px; letter-spacing: 0.16em; color: var(--smoke); margin-bottom: 12px; text-transform: uppercase; }
.drawer-foot { padding: 18px 26px; border-top: 1px solid var(--carbon); display: flex; gap: 10px; background: var(--soot-2); flex-shrink: 0; }
.drawer-foot button { flex: 1; padding: 12px 16px; border-radius: 8px; font-family: "Space Grotesk", sans-serif; font-weight: 500; font-size: 13px; transition: all .15s; min-height: 44px; }
.drawer-foot .primary { background: var(--flame-500); color: #1a0a00; }
.drawer-foot .primary:hover { background: var(--flame-600); }
.drawer-foot .ghost { border: 1px solid var(--carbon); color: var(--bone); flex: 0 0 auto; padding: 12px 18px; }
.drawer-foot .ghost:hover { border-color: var(--carbon-2); color: var(--paper); }

/* ── Conversation transcript block ── */
.trans { background: var(--ink); border: 1px solid var(--carbon); border-radius: 8px; padding: 14px; display: flex; flex-direction: column; gap: 10px; }
.tline { font-size: 12.5px; line-height: 1.5; display: flex; gap: 10px; }
.tline .who { font-family: "JetBrains Mono", monospace; font-size: 9px; color: var(--smoke); letter-spacing: 0.12em; flex-shrink: 0; width: 52px; padding-top: 1px; }
.tline.ai .msg { color: var(--paper); }
.tline.caller .msg { color: var(--bone); }
.trans-outcome { margin-top: 4px; padding: 9px 12px; background: rgba(74,222,128,0.06); border: 1px solid rgba(74,222,128,0.25); border-radius: 6px; font-size: 11.5px; color: var(--signal); display: flex; align-items: center; gap: 8px; }

/* ── Empty / generic helpers ── */
.empty { text-align: center; padding: 60px 20px; color: var(--smoke); }
.empty svg { color: var(--carbon-2); margin-bottom: 14px; }
.empty h3 { font-family: "Space Grotesk", sans-serif; font-weight: 600; font-size: 16px; color: var(--bone); margin-bottom: 6px; }
.empty p { font-size: 13px; max-width: 320px; margin: 0 auto; line-height: 1.55; }
.hide-mobile { display: none; }

/* ════ 640px (tablet) ════ */
@media (min-width: 640px) {
  .body-scroll { padding: 24px 20px 80px; }
  .filter-row { padding: 12px 20px; }
  .title-row { flex-direction: row; align-items: flex-end; gap: 20px; padding: 22px 20px 16px; }
  .title-row > div:first-child { flex: 1; }
  .title-meta { margin-left: auto; }
  .stat-grid { grid-template-columns: repeat(4, 1fr); }
  .tb-search { width: 240px; flex: none; }
  .hide-mobile { display: revert; }
}

/* ════ 980px (desktop) — sidebar pinned ════ */
@media (min-width: 980px) {
  .app { grid-template-columns: 240px 1fr; }
  .side { position: static; transform: none !important; width: auto; box-shadow: none; }
  .side-overlay { display: none !important; }
  .mobile-topbar { display: none; }
  .body-scroll { padding: 28px 24px 80px; }
  .filter-row { padding: 14px 24px; }
  .title-row { padding: 26px 24px 18px; }
  .tb-search { width: 280px; }
}